trouble for the staff who were so kind and responsive and very thorough in their commitment to getting the order correct. Excellent levels of communication and customer service and I am delighted to have been a customer. The item travelled through many countries to finally arrive in the U.K. and I was kept informed via tracking of its progress throughout. The leather coat we ordered was even better than we imagined, well packaged and protected and a perfect fit. I have high expectations in all that I do so for me to express such appreciation and recognition is rare. However, this company have excelled in their professionalism and I will be returning with future custom in due course.
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uickly to let me know there would be a delay in shipping which I appreciate since I was on a strict timeline. They also doublechecked my size needs which i also greatly appreciated. The sizes run small, so I ordered 4x which fit my wife perfectly. If i had it to do over I'd order a 5x since my wife prefers roomy, but again, the 4x looks custom tailored on her. The quality was my next concern. I was looking for a substantial build. I wanted heavy outer wool with a full lining that actually could function to keep you warm. When i saw the package arrive i thought "oh no..." because it was so small. But, as soon as i lifted it i knew this might meet my expectations. And it did. Beautiful coat, beautiful fur, beautiful fit, excellent communication with the folks at Leather City. I highly recommend, and if they get a Christmas Chronicles Mr. Santa Suit available that is of the same quality of the Mrs....then I will be back!
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ep. When I got the jacket it was immediately evident the quality of the real leather and stitching was what I would expect from a much more expensive piece... the jacket was gorgeous. However whilst the body fit was perfect the circumference of the arms was not big enough and the sleeves were just too tight. The patience and service i received to help me get a jacket that would fit, they happily let me return the jacket and then custom made one with wider arms and sent that to me. Wow, what amazing customer service, cannot fault them at all.
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