the wait only unfortunate part was that they sent me the wrong size (ordered XL, and sent me a L) which was not a big deal. After exchanging some emails and sending pictures that it was in fact not the the correct size they sent me a return shipping label, and started the process of sending me the correct size, a few days later my correct size was delivered and is a very nice jacket to wear. So other then some shipping delay and a minor mistake everything was resolved, very happy with the customer care and response via email in correcting the mistake, might shop here again in the future if I ever need any type of clothing/jackets/coats that I wouldn't be able to find anywhere else in my area.
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the jacket our daughter wanted. The fit, quality & the speed of delivery were all superb.
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the time I placed my order through delivery ensuring satisfaction at every step of the way. They go above and beyond in all areas!
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stars for the customer service. 10/10 for the leather jacket. Thank you so much for the These Things Happen When It’s Dark Out Leather Jacket. I love it 👍🏻👍🏻
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ep. When I got the jacket it was immediately evident the quality of the real leather and stitching was what I would expect from a much more expensive piece... the jacket was gorgeous. However whilst the body fit was perfect the circumference of the arms was not big enough and the sleeves were just too tight. The patience and service i received to help me get a jacket that would fit, they happily let me return the jacket and then custom made one with wider arms and sent that to me. Wow, what amazing customer service, cannot fault them at all.
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future how well they do with wear & tear, but so far I'm very happy with my purchase. My only (small) issue is that Sonic's ear on our jackets isn't colored in (it's just blue). Everything else is just like the jacket pictured.
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